Adam Gardner

IT Specialist

Technical Writer

Hardware Expert

Crypto Enthusiast

Adam Gardner

IT Specialist

Technical Writer

Hardware Expert

Crypto Enthusiast

About Me
Hello!   I’m Adam Gardner

IT Specialist and Technical Writer from Columbus, Ohio. I have a passion for all things tech. This site is my online presence and a means to share my résumé.

Portions of this website are still under construction.

  • Residence USA
  • Status Employed
  • Location Columbus, Ohio
What I Do
IT Admin & Support

I've supplied custom-tailored tech support and system administration for a wide variety of groups and individuals. From that friend that needs a reboot, to the data center migration, to confidential, executive-level support for CEO's and VIP's.

Technical Writer

Some technical writers will work off a spec sheet and simply hash out basic, hard to follow instructions. I believe mastering what you're writing about is paramount to user friendly content.

IT Specialist

I've supported and administered IT systems in just about every industry. For every endeavor, the need to specialize and become the expert is always present.

Hardware Expert

I've been learning, supporting and tinkering with IT hardware since the early 90's. If it exists, I've probably taken it apart.

Crypto Enthusiast

I started working with cryptocurrencies back when Bitcoin was small potatoes. Unfortunately I didn't jump on the bandwagon, but I can help you with your portfolio.

Small Business Consulting

I've encountered many small businesses with enormous potential that stagnate due to lack of tech knowledge. I enjoy educating owners and watching business soar.

Fun Facts
Over 30K Computers Troubleshot
20+ Years in the Industry
Over 30K Cups Of Coffee
Zero computer fires or explosions
Quote
If a particular piece of technology makes you frustrated or angry, instead of throwing it at the wall or deleting it, learn more about it and become the expert. You'll never have a problem with that tech again.
Adam Gardner
Adam Gardner
IT Enthusiast
Companies I've Worked With
Hobbies

In my free time I enjoy photography, learning new software & skills, PC gaming and home improvement projects.

Resume
Experience
Sr. Support Analyst
2016 - Present
Sr. Support Analyst
American Signature Inc. (VCF)

Tier II & III Escalations, Inventory Manager, Educator, Tech Review Specialist, Executive & VIP Support

Independent Contractor
2012 - 2016
Independent Contractor
Self Employed

Multiple contracts with Robert Half, Project Management with Walgreens, Consulting with the Columbus Council on World Affairs

Lead Technical Specialist
2008 - 2012
Lead Technical Specialist
MED3000 / Columbus Division of Fire

Hardware and software support for all medics, firefighters, officers and ER staff. On-Call 24/7 (+ Mugshot Systems for Whitehall Police & Franklin County Sheriff's Office) 

Technical Contractor
2006 - 2008
Technical Contractor
TEKsystems Inc.

DHL - Systems Administrator

NetJets - Blackberry / Wireless Support

JP Morgan Chase - Computer Security Incident Response Team

Systems Administrator
2005 - 2006
Systems Administrator
Intellinetics, Inc,.

Document Imaging / Paperless Office / Mugshot System Startup - Worked with multiple Government Contracts including the  Ohio Department of Health, the Franklin County Sheriff's Office and Whitehall Police

Technical Specialist
2001 - 2005
Technical Specialist
Cardinal Health

Tier III IT Support

Metrics and Reporting

Educator

Education
Columbus State Community College
1997 - 1999
Columbus State Community College
Computer Science
ITIL Certification
2017 - Present
ITIL Certification
New Horizons Columbus

The skills to run an efficient and effective IT department

Microsoft 365
2019 - Present
Microsoft 365
Independent Coursework

Currently learning Power Apps, proficient in Power Automate, and recently mastered Microsoft Forms

ServiceNow
2016 - Present
ServiceNow
Independent Coursework

Working with ServiceNow is a constantly evolving learning experience. I've become skilled in reporting and utilizing the Visual Task Board feature for inventory. My goal is to continue learning the administration aspect of the tool

Skills
General
  • Communication
  • Troubleshooting
  • Interpersonal Skills
  • Executive / VIP Interaction
  • Task / Project Management
  • Team Leadership
Technology
  • Hardware
  • Technical Writing / Business Presentation
  • Reporting & Metrics
  • Information Security
  • System Administration
  • Networking
Things
  • Printers
    100%
  • iOS, macOS, Jamf Pro, DEP
    95%
  • ServiceNow
    90%
  • Microsoft 365 Apps / Admin
    85%
  • Cisco Meraki
    80%
  • Azure/Active Directory
    80%
Knowledge
  • Windows & Windows Server
  • Linux (Ubuntu, Kali, MX, etc.)
  • Telecom Old & New (VOIP, PBX, Nortel, Meridian, etc.)
  • QuickBooks Support
  • Image Manipulation (Photoshop/GIMP)
  • Web Design & SEO (This Website as an example)
  • System Imaging & Deployment (Server, PC, Laptop, Thin Client, etc.)
  • Laptop & Tablet Repair/Maintenance
  • Android
  • Pen Testing
Testimonials
Blog
Ring Security Sign
May 22, 2022 My experience with Amazon’s Ring Security Suite

In this evolving blog post I will document my experience setting up a complete Amazon Ring Security system in my…

Location

Please contact me via email if you would like to speak on the phone or schedule a Teams meeting
  • Address Columbus, Ohio
  • Email adam@adamgardner.tech
  • Phone By Request
  • Freelance Not Currently
Contact Form